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FAQ

How to Place an Order

How can I find out the total cost of my order?

You can quickly find out the total price of your order using the calculator on the sidebar on this page (or on our Home page). Information about price per page is also available on the Prices page.

While our prices are somewhat higher than the lowest you can find on the market (some services go as low as $6 to $7 per page), our pricing structure enables us to provide high-quality services. Experience shows that papers cheaper than ours are either plagiarized or submitted to online paper databases, both of which result in a bad grade for you as the paper is not unique.

I know how many words should be in my paper, but how many pages is it?

There are about 550 words on one single-spaced page and half as much – about 275 words – on a double-spaced one. When you order from us, we always include two additional pages for free: a title page and a reference page. You don’t even need to request them while placing an order!

Will I get my paper before the deadline?

We absolutely guarantee that we’ll deliver your paper before your given deadline, even if it’s set within just 3 hours. We have a 99.3% punctuality rate, and we have never been more than 2 hours late to deliver an order.

Security and Confidentiality

Is my confidentiality guaranteed?

Yes, our Privacy Policy ensures your complete confidentiality. We won’t share your personal details with any third parties. The information you provide will only be used to complete your paper. Your personal details are hidden from the writer. Your privacy and security is an absolutely must for us.

If I give you my personal information, can I trust you to keep it safe?

We work hard to provide the most trustworthy and reliable services. Having worked with thousands of clients, we have never heard a single complaint about our data security. You have every reason to trust us – not only because we aim for the most honest cooperation with our customers, but also because there’s nothing to worry about in the first place: you only need to give the most basic information about yourself (your name, phone number, and email address), and your payment is made through a secure online processor.

Writing Process

Can I pay for my paper after I’ve seen and approved it, not before?

Our service works on a prepaid basis, so our writer can only get started on your order once payment is received. However, we carry full responsibility for the quality of your paper – if you are not satisfied with the result, we’ll refund your order.

Isn’t it cheating to use a service of this kind?

Our writing service exists to give you a helping hand in tough academic situations. Writing papers is hard, and it’s important to turn in a high quality paper – why not get a sample from our seasoned professionals? A custom paper tailored to your specific needs will give you a clear idea on how to research, structure, and write this particular kind of paper by yourself. Using our service is in no way cheating – it’s just one more way to learn.

Are your papers free of plagiarism?

Yes, every paper we write is completely plagiarism-free. While some other services use prewritten documents to speed up their work, we believe this is unfair to you and do not do it. Every paper we provide is written from scratch and is therefore completely original. We are so confident in this guarantee that we’ll issue a 100% refund in case any of our papers turns out to be prewritten.

How will my paper be formatted?

Formatting is up to you! You can choose any academic style, completely for free – just remember to let us know when placing your order. If you don’t request a specific academic style, our default option will be applied: MLA formatting, double-spacing with 1-inch margins, 275 words per page, and 12-pt. Arial font.

What tools do you use to ensure that papers are unique?

We use our advanced in-house plagiarism detection tool that scans the paper prior to being delivered to you. This is how we know that our papers are 100% original. It is a reliable tool and can be used safely, unlike the well-known TurnItIn.com.

What can I do if I’m not satisfied with my paper?

We do our best to guarantee your complete satisfaction. If you don’t find your paper perfect right away, just send it back with your comments, and we will improve it for FREE! You can request unlimited revisions for 2 weeks after your order delivery!

Our Writers

Who will be writing my paper?

Our Quality Assurance department ensures that every writer who works for us is professional and experienced. Out of all of our writers, we will choose the one who has a degree in your area of study and is most suitable for your particular task. While there isn’t always the option to choose exactly where the writer is from, the choice between British, Australian and American English is always available – just let us know!

Can I order from the same author I worked with before?

Absolutely — we have a “Preferred writer” field in the order form so you can easily request the same writer again. Simply fill in the writer’s ID in this field, and we will make sure to assign this writer to work on your order. You will also see a small increase in the total price, as your preferred writer will complete your order in the shortest possible time.

How can I talk to my writer directly?

We have developed our own convenient messaging system to keep your communication with your writer confidential. For your own privacy and security, you won’t need to disclose any personal information, and neither will your writer. The messenger is available in your personal account on YourEssayHelp.com. If you have several pending orders with different writers working on them, all your communication about a particular order can be conveniently found in the corresponding order tab. It’s that easy!

How can I upload extra files for my author?

You can easily upload extra files for your author in your personal account on YourEssayHelp.com. Simply go to the “Messages” section in the order tab, attach your file to the message and send it to your author.

Extras

What if I need a truly exceptional paper?

Every time you place an order on YourEssayHelp.com, you are sure to get high-quality services. However, if you feel like you need a truly extraordinary result, choose the “TOP writer” option in our order form next to the “Preferred writer" section.

I want to become a VIP client to get the best customer support experience.

We care about every customer, but for only $14.99, we ensure that you receive response as fast as possible. The benefits of VIP customer service include immediate responses to all of your requests, questions, or comments, and you will also be able to track the status of your order in real-time via SMS! See more information on our Prices page.

Can I get an official plagiarism report to prove that my paper is plagiarism-free?

Absolutely. When filling out the order form, select "I want to receive official Plagiarism report," and we will attach the report to the final version of your paper. It will be generated by our advanced in-house plagiarism detection tool, and the cost of this service starts at $9.99. See our Prices page for details.

I need to add an abstract to my paper. Can you write it for me?

Creating an effective and concise abstract for academic writing is a rather complex task, but our writers are experienced professionals who are ready to help you out. Just choose the “Add an Abstract page to my paper” option in the order form for a fixed price of $14.99.

Can I get a discount?

We care a lot about our customers, and we are always happy to reward them with discounts. Please see our Prices page for current information on available discounts. Once you place your first order, you immediately start saving on your future papers!

Will I get a reference list and title page for free?

Yes, we always provide reference lists and title pages with our orders – for free! So if you order a 10-page paper, you will receive a total of 12 pages: the body text plus the title page and the reference page.

Can you provide a table of contents and outline for my paper?

Absolutely. To receive an accurate table of contents and outline for your paper, choose the “Table of Contents/Outline" extra on your control panel.

Order Delivery

How will I receive my order?

You will receive an email notification and a message in your personal account on YourEssayHelp.com informing you that the work on your order is finished. You will be able to download the completed paper in the corresponding order tab, and it will also be delivered straight to your inbox.

I forgot my password. How can I reset it?

Find the “Forgot your password?” on the login page. After clicking this button, go to your email inbox, and find the reset password link that we sent you. Follow the link to restore access to your account.

What happens if you don’t deliver my paper on time?

This is a very unlikely scenario, as we always do our best to never let our customers down. However, if for some extraordinary reason, your paper is not delivered on time, contact Customer Support right away. Our friendly representatives will explain what should be done next and will offer a new timeframe for your approval.

Generally, there are two possible reasons for late delivery. If your writer failed to deliver the paper on time, we will recalculate your paper cost and provide a refund. On the other hand, if you failed to provide the necessary instructions or materials in time, no refunds will be made, and a new deadline will be set for us to complete your paper.

Quality and Revisions

If the paper you delivered is not perfect, will you improve it?

We always aim for excellent results, but we know that misunderstandings sometimes happen. We want you to remain 100% satisfied with our services every time, so if you are not satisfied with some part of your paper, we’ll revise it upon request. We will edit the text according to your notes and comments as many times as necessary, free of charge, as long as these requirements are followed:

  • Your revision instructions do not contradict your original instructions.
  • You have not sent new files that were not sent initially.
  • You have placed the revision request within two weeks of the deliver of your order.
How can I ask for a revision?

Once you receive your paper, a revision button becomes available in the corresponding order tab. If you believe your paper needs a revision, simply click this button and you will see a short revision form prompting you to let us know what you believe should be changed in the paper. Please be as specific as possible when filling out this form, as this will help us address your concerns in the most efficient way. After you send us your request, we will process it immediately and let you know if we have any questions about it.

Your complete satisfaction is our top priority. Our free revisions system and flexible refund policy exist to keep our customers happy.

We use a professional plagiarism detection tool to ensure that your paper is 100% original.

All necessary security measures are taken to keep your personal information safe. We guarantee it will not be lost, misused, or altered.